Cancellation policy
Subscription and Cancellation Policy
This policy applies to HydraFeline Care memberships and any other subscription purchase options in our store.
How billing works
- Your subscription renews automatically and you are charged the price shown at checkout on each renewal date, using the payment method you saved, until you cancel.
- Your first charge happens at checkout. Each renewal charge happens on the same day of the following billing period.
- We will email you before any price change, and you can cancel before it takes effect.
How to cancel
- You can cancel future renewals at any time from your customer account (sign in at the top of our store, then open Subscriptions), or by emailing support@hydrafelinelabs.com with your order number.
- To avoid the next charge, cancel before your next renewal date. A cancellation stops all future charges and deliveries.
- There is no cancellation fee and no minimum commitment on monthly plans.
After you cancel
- Orders that have already been charged will still ship. We don't give partial refunds for the current billing period, except where required by law.
- You keep the fountain included with your membership. We never remotely disable it.
- Membership benefits, including filter deliveries and the membership warranty, end when your paid period ends. One-time purchase warranty terms in our Refund Policy apply to items bought outside a membership.
Changes and skipped deliveries
To skip a delivery, pause, or update your address or payment method, use your customer account or email us before your next renewal date.
Contact
Email: support@hydrafelinelabs.com