Refund policy

Return and Refund Policy

We want you and your cat to be happy with every order. You can request a return within 30 days of delivery.

Return Authorization (RMA) is required

All returns require a Return Merchandise Authorization (RMA) number before you ship anything back. Please email support@hydrafelinelabs.com before mailing any package so we can issue your RMA number and return instructions. Packages mailed without an RMA number cannot be accepted.

In your email, include your order number, the item you want to return, and the reason. For damaged or defective items, include a photo or short video. We reply within 2 business days.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will send a replacement or give you a full refund, and you will not pay any return shipping. In many cases we will not need the item back.

Change of mind

Unused items in their original packaging can be returned within 30 days of delivery. Once we issue your RMA, you pay the return shipping cost, and we refund the full item price when the return arrives. Original shipping was free, so nothing is deducted for it.

Items we cannot accept back

Used filters, sponges, and other replacement parts.
Items that have been used, damaged after delivery, or are missing parts, unless they arrived that way.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to post it.

Return address

Ship returns only after you receive your RMA number, and write the RMA number on the outside of the package. Unauthorized packages sent to this address without an RMA number on the label cannot be processed.

HydraFeline
18650 NE 59th Ct, Apt H2062
Redmond, WA 98052-8114
United States